Suggestions & Complaints

Your comments and suggestions are important to us. Please email us on reception.rushbottomlane@nhs.net. 

Please note: Medical matters cannot be dealt with via this email. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please email mseicb-cpr.complaints.rushbottomlane@nhs.net, write to the practice or call the reception team, and the one of the management team will deal with your concerns appropriately.